The AI Customer Support agent for enterprise
Factual
Uses factual information to provide your users with support.
Rapid
ChatLink provides the right information at blazing speeds.
Autonomous
ChatLink works completely autonomous, providing support around the clock.
Cut the cords and provide customers with the support at the speed of inference
โ ChatLink significantly reduces the cost of your companies customer service while retaining high quality of support. This is achieved through the cutting edge use of our “Agent” framework.
What does this do?
ChatLink is a smart chatbot that helps people get quick answers when dealing with companies. Instead of waiting on the phone or searching through websites, people can simply ask your question and ChatLink connects you with the right information.
It works like this:
- Person types their question or request
- ChatLink figures out exactly what they need
- It gives instant, accurate answers using the company’s official information
- If needed, it helps complete forms or track requests
The main benefit is that people get fast help 24/7 without the frustration of being transferred between departments or waiting for someone to call them back. Everything it tells them comes directly from the company’s verified information, so you can trust what it says.
Why is it important?
ChatLink is important because it solves critical problems in customer service:
- Eliminates wait times – Provides instant 24/7 responses instead of the 18-minute average wait times mentioned in the website data
- Reduces frustration – 85% first-contact resolution rate prevents customers from being transferred between departments (compared to 26% transfer rate without it)
- Ensures accuracy – Only provides information directly from verified sources, eliminating misinformation
- Increases efficiency – Reduces call volume by 65% and operational costs by 47% according to the metrics on the website
- Improves satisfaction – 92% citizen satisfaction rate shown across industry.
The technology matters because it transforms frustrating, time-consuming service interactions into seamless experiences while simultaneously reducing costs for organizations.
Streamlined System implementation
Setting up a support agent has never been easier:
Connect
ChatLink connects to your existing knowledge base, systems, and databases through secure APIs.
Learn
Our advanced AI learns from your data, ensuring 100% factual responses based only on verified government information.
Assist
People receive instant, accurate support across all channels while your team monitors and improves the system.
A product developed by the Generative AI engineering team at Asas.ai